Terms of Service

Two women review a documentOur Terms of Service outline how we deliver services. It includes our rights and responsibilities as a service provider, and your rights and responsibilities as a customer.

As part of signing a Service Agreement, customers must agree to our Terms of Service which outline:

  • Rights and responsibilities
  • How we provide services
  • Tell us what you think
  • Changes to your Service Agreement and Schedule of Supports
  • Pricing
  • Payments
  • Purchasing items
  • Assistance Dogs
  • Schedule of Supports
  • Service Charges
  • Travel
  • Cancellations
  • Emergency situations
  • Parental responsibility

Before signing a Service Agreement, please make sure you have read, understood and agree to our Terms of Service.

These form part of the agreement with EverAbility Group. Failure to meet your responsibilities as listed in the Terms of Service may result in withdrawal of services.

Signing a Service Agreement

When you choose EverAbility Group as your service provider, we will create a Service Agreement together. This is a written agreement between a service provider (us) and a customer (you), or their authorised representative.

Our Service Agreement outlines the supports we will provide and how they will be delivered. It also details the agreed budget or cost for providing services and supports.

A Service Agreement must be completed and signed before we can start delivering services.

Update your contact details

Future changes to the Terms of Service will be communicated electronically via text message (SMS) and email. We’re moving towards paperless contact where possible. If you have changed your email or mobile phone number recently, or would prefer to receive these notifications in another format (e.g. Braille or letter) please use the form below to tell us about these changes.

Update Contact Details (Client) Nov 2022

Fields marked with an asterisk * are required fields.

Postal address (if you have moved within the last 2 years)
Postal address (if you have moved within the last 2 years)
Post code
Alternative format of contact preferred
Primary language
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