Publications keep consumers, members, donors and the wider community up-to-date with our news and progress. Links to the most recent editions of our regular publications are provided below in accessible PDF.
Impact Statement
- Impact Statement 2024 (pdf, 5MB)
- Impact Statement 2023 (pdf, 3MB)
- Impact Statement 2022 (pdf, 1MB)
- Impact Statement 2021 (pdf, 2,024kb)
Annual Reports/Financial Statements
- Financial Statements Report 2024 (pdf, 498kb) (link opens in a new window)
- Financial Statements 2023 (pdf, 501kb) (link opens in a new window)
- Financial Statements Report 2022 (pdf, 396KB) (link opens in a new window)
- Financial Statements Report 2021 (pdf, 293kb) (link opens in new window)
- Financial Statements Report 2020 (pdf, 256kb) (link opens in new window)
- Financial Statements Report 2019 (pdf, 588kb) (link opens in new window)
- Financial Statements Report 2018 (pdf, 380kb) (link opens in new window)
Constitution
Gender Equality Report
All publications are available in alternative formats on request. Please contact us if you would like Braille or Audio versions of our publications.
Policies
We aim to provide our client services in a personalised, prompt and effective manner. To guide our work we have developed a range of policies. The most significant are found below:
- Care and Protection Policy (pdf, 169kb) (link opens in new window)
- Child Safe Policy (pdf, 180kb) (link opens in new window)
- Code of Conduct (pdf, 113kb) (link opens in new window)
- Consumer Engagement and Participation Policy (docx, 249kb) (link opens in new window)
- Complaints and Feedback Policy (pdf, 205kb) (link opens in new window)
- Privacy, Dignity and Confidentiality Policy (pdf, 168kb) (link opens in new window)
- Rights Policy (pdf, 119kb) (link opens in a new window)
- Service Charter (docx, 39kb) (link opens in new window)
- Service Delivery Policy (pdf, 254kb) (link opens in new window)